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About My Plush
At My Plush, we specialise in high-quality soft toys. Our online shop offers a wide range of products for children and the whole family. With a carefully curated selection to suit both young and old, My Plush has become a trusted name for cuddly companions.
Frequently Asked Questions
Here are our average delivery times:
Once your order has been confirmed, we ship it within 48 hours (working days). For the United Kingdom, half of our parcels arrive about 10 working days after the order is placed, and 90% within 15 working days.
You’ll receive an email notification with tracking details so you can follow your order every step of the way.
We select each plush toy for its softness and finish. If an item arrives damaged or faulty, contact us and we will replace or refund it.
You have 14 days from delivery to return it, unused and in its original packaging, and order the right size.
We only have a short window to amend delivery details. If you notice your shipping address is incorrect, please contact us by email as soon as possible with the correct information.
Please note: An incorrect address may cause delays or result in delivery to a different location. Unfortunately, we cannot take responsibility in such cases.
